Shipping policy

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons. Orders to Malaysia typically range between approximately 3-5 business days due to distance traveling and customs.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

Will I be charged with customs and taxes?

The prices displayed on our site are in Malaysian Ringgit (MYR), which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in Malaysia. For further details of the charges, please contact your local customs office.